DELIVERY & RETURNS

Shipping & Returns

Everything you need to know about receiving your order and what to do if you need to make a return.

UK Delivery

We currently deliver exclusively to addresses within the United Kingdom.
Our estimated delivery time is 5–7 days. Once tracking information becomes available, it will be sent to the email address provided when you placed your order.
Please note that delivery times are estimates. Occasionally, circumstances outside of our control may result in your order taking a little longer to arrive.

Delivery AreaUnited Kingdom
Estimated Delivery5–7 days
TrackingSent by email when available

ORDER TRACKING

Keeping You Updated

Once tracking information becomes available for your order, we’ll send it to the email address you provided at checkout. You can use these details to follow the progress of your delivery.

Tracking information may not be available immediately after an order is placed.

Will My Items Arrive Together?

If you order more than one item, your products may occasionally be dispatched separately and arrive at different times. If applicable, separate tracking information may be provided for each shipment.

What If My Order Is Delayed?

Although we aim for orders to arrive within the estimated delivery timeframe, occasional delays can happen. If your order appears to be significantly delayed, please contact us and we’ll be happy to look into it for you.

RETURNS

Changed Your Mind?

We understand that sometimes an item may not be quite right for your home. Returns are handled in accordance with our Returns & Refunds Policy.

Please review our full Returns & Refunds Policy before returning an item, including the applicable return window, eligibility requirements and return instructions.

Something Not Quite Right?

If your order arrives damaged, incorrect or there is another problem with your item, please contact us as soon as possible.

When contacting us, please include your order number, a description of the issue and clear photographs of the item and packaging where appropriate. This will help us review the issue and assist you with the next steps.

Refunds

Eligible refunds are handled in accordance with our Returns & Refunds Policy. Please refer to the policy for full details about eligibility, the returns process and how approved refunds are handled.

Frequently Asked Questions

Where do you deliver?

We currently deliver exclusively within the United Kingdom.

How long does delivery take?

Our estimated delivery time is 5–7 days. Delivery times are estimates and may occasionally vary.

How do I track my order?

Once tracking information becomes available, it will be sent to the email address provided at checkout.

Will multiple items always arrive together?

Not necessarily. Items may occasionally be dispatched separately and arrive at different times.

What should I do if my order arrives damaged?

Please contact us as soon as possible with your order number, details of the issue and clear photographs where appropriate.

Can I return my order?

Returns are subject to our Returns & Refunds Policy. Please review the policy for eligibility requirements, applicable timeframes and return instructions.