Once your order has been successfully placed, you’ll receive an order confirmation at the email address provided during checkout. Please check your junk or spam folder if you don’t see it in your inbox.

If you need to make a change to your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee changes once your order has begun processing.

Please contact us as soon as possible if you would like to cancel your order. If your order has already been processed or dispatched, we may not be able to cancel it.

If you notice an error in your delivery address, please contact us as soon as possible. We’ll do our best to update it before your order is dispatched. Once an order is on its way, we may be unable to change the delivery address.

Please check your junk or spam folder first. If you still can’t find your confirmation, contact us with the name and email address used to place the order and we’ll be happy to help.

We currently deliver exclusively to addresses within the United Kingdom.

Our estimated delivery time is 5–7 days. Please note that delivery times are estimates and can occasionally vary due to circumstances outside of our control.

Once tracking information becomes available for your order, it will be sent to the email address provided at checkout. You can use your tracking information to follow the progress of your delivery.

Tracking information may not be available immediately after you place your order. Once your order has been processed and tracking becomes available, the details will be sent to your email address.

Although we aim for orders to arrive within the estimated delivery timeframe, occasional delays can happen. If your order appears to be significantly delayed, please contact us and we’ll be happy to look into it for you.

Please first check around your property and with anyone else at your address who may have accepted the delivery. It may also be worth checking with neighbours where appropriate. If you still cannot locate your parcel, please contact us with your order details so we can help investigate.

If you order more than one item, they may occasionally be dispatched separately and arrive at different times. If this happens, you may receive separate tracking information for each shipment.

Consider the size of your room, ceiling height, existing décor and the atmosphere you want to create. We recommend checking the dimensions and specifications on the individual product page before ordering to make sure the light is suitable for your space.

Available dimensions and product specifications can be found on the individual product page. We recommend checking these measurements carefully before placing your order.

Bulb inclusion can vary between products. Please check the individual product description and specifications to see whether a bulb is included and which bulb type is required.

Bulb requirements vary depending on the light. Please check the individual product page for the relevant bulb fitting and specifications before purchasing a bulb.

We make every effort to represent our products accurately. However, colours and finishes can appear slightly different depending on lighting conditions, photography and your device or screen settings.

Product dimensions are provided to help you choose the right item for your space